Privacy Policy

Last updated: March 2026

CCS Heating & Renewables (CCS Renewable Energies Ltd) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or contact us about our services.

Information We Collect

We may collect the following information when you contact us via our website, phone, or email:

Your name, email address, phone number, and postcode
Details about the service you are interested in
Information about your property relevant to our services
How you heard about us

How We Use Your Information

We use your personal information to:

Respond to your enquiry and provide quotes
Arrange surveys and installations
Process grant applications (BUS scheme, etc.) on your behalf
Provide aftercare and warranty support
Comply with legal and regulatory requirements

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

MCS and relevant certification bodies (for installation certification)
Government grant schemes (BUS, ECO4) as part of your application
Manufacturers for warranty registration
Our professional advisors and insurers

Data Security

We take appropriate measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at info@ccsheatingandrenewables.com.

Cookies

Our website uses cookies to improve your browsing experience. See our Cookie Policy for details.

Contact Us

If you have questions about this privacy policy, contact us at:

CCS Heating & Renewables
Unit 4, Pool Business Park
Pool, Redruth, Cornwall TR15 3QW
Email: info@ccsheatingandrenewables.com
Phone: 01209 596 002