Privacy Policy
Last updated: March 2026
CCS Heating & Renewables (CCS Renewable Energies Ltd) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or contact us about our services.
Information We Collect
We may collect the following information when you contact us via our website, phone, or email:
- Your name, email address, phone number, and postcode
- Details about the service you are interested in
- Information about your property relevant to our services
- How you heard about us
How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide quotes
- Arrange surveys and installations
- Process grant applications (BUS scheme, etc.) on your behalf
- Provide aftercare and warranty support
- Comply with legal and regulatory requirements
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- MCS and relevant certification bodies (for installation certification)
- Government grant schemes (BUS, ECO4) as part of your application
- Manufacturers for warranty registration
- Our professional advisors and insurers
Data Security
We take appropriate measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at info@ccsheatingandrenewables.com.
Cookies
Our website uses cookies to improve your browsing experience. See our Cookie Policy for details.
Contact Us
If you have questions about this privacy policy, contact us at:
CCS Heating & Renewables
Unit 4, Pool Business Park
Pool, Redruth, Cornwall TR15 3QW
Email: info@ccsheatingandrenewables.com
Phone: 01209 596 002